Value Assistance Services (VAS) Platform Delivered to a Startup in Just 3 Months

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Value Assistance Services (VAS) Platform Delivered to a Startup in Just 3 Months

Industry

Telecom, Fintech, Customer Engagement, Digital Services

Technologies

Java, Angular, MongoDB

About Our Client

The client is a growing Indian startup aiming to deliver innovative Value Assistance Services (VAS) for enterprises and end-users — offering digital tools that enhance communication, engagement, and productivity.

Challenge

The client envisioned a unified platform to provide multiple value-added digital services such as subscription management, customer engagement, and digital assistance. However, their initial operations were disconnected and manual:

Service activation and subscription management were handled through separate tools, causing delays and data mismatches.
Customer interaction channels were limited, leading to poor engagement and user retention.
Reporting and analytics were fragmented, making it difficult to measure performance.
No centralized admin control existed to manage services, users, or partner integrations.
Scalability and automation were key roadblocks in enabling rapid business growth.

Solution

HKCS was selected as the end-to-end technology partner due to its experience in developing scalable digital platforms with secure architecture and robust automation.

HKCS proposed a custom-built VAS Platform that centralized service management, enhanced automation, and enabled multi-channel digital engagement.

Team Composition

1 Project Manager
1 Lead Business Analyst
2 Senior Angular Developers
2 Java Backend Developers
1 Senior QA Engineer

Key Features Delivered

VAS Management Dashboard

A unified console for managing all Value Assistance Services, user activities, and partner integrations.
Subscription & Plan Management

Automated handling of user subscriptions, renewals, and plan activations with real-time tracking.
User Assistance Module

Built-in tools allowing customers to raise queries, receive automated guidance, and get timely human support.
Service Catalog & Configuration

Dynamic catalog for defining new VAS offerings, configurations, and pricing models.
Reports & Analytics

Real-time dashboards offering insights into service usage, user growth, and operational performance.
User Registration & Profile Setup

Simplified onboarding flow for users and partners with secure authentication and data collection.

Results

Within 3 months, HKCS delivered a fully functional and scalable VAS Platform, enabling the client to transition from manual processes to an automated, digital-first model offering:

Centralized management of all digital value services
Seamless user experience and faster service delivery
Improved customer engagement and retention
Enhanced operational visibility through data analytics
Scalable foundation for future service expansion

Technologies Used

Frontend

Angular (v12+) – For building a responsive, modular, and intuitive web interface.
HTML5 / CSS3 / SCSS – For custom layouts and responsive design.
TypeScript – Strongly-typed scripting for scalable Angular components.
Backend

Java (Spring Boot) – For building secure, scalable REST APIs and service logic.
Spring Security – For authentication and authorization.
JPA – For efficient ORM-based data handling.
Database

MongoDB – For storing user profiles, subscription details, service configurations, and analytics data.
Authentication & Security
JWT (JSON Web Tokens) – For secure user session management.
HTTPS & CORS Configuration – For secure, cross-origin communication.
Deployment & DevOps

Docker – For containerized deployment of backend services.
Nginx – Used as a reverse proxy for frontend and backend integration.
Bitbucket Pipelines – For automated build, test, and deployment processes.
Hosting & Infrastructure

GoDaddy – For cloud hosting, database storage, and scalability

Contact Us

Our team is ready to provide client references, estimate your project, or answer any other question related to your IT initiative.

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