Custom Platform for Streamlining Food Service Operations
Industry
Ecommerce
Technologies
Java, Angular, MongoDB
About Our Client
The client is a growing Indian startup aiming to deliver innovative Apnaa local for enterprises and end-users — offering digital tools that enhance communication, engagement, and productivity.
Challenge
The client envisioned a unified platform to provide multiple value-added digital services such as subscription management, customer engagement, and digital assistance. However, their initial operations were disconnected and manual:
- Service activation and subscription management were handled through separate tools, causing delays and data mismatches.
- Customer interaction channels were limited, leading to poor engagement and user retention.
- Reporting and analytics were fragmented, making it difficult to measure performance.
- No centralized admin control existed to manage services, users, or partner integrations.
- Scalability and automation were key roadblocks in enabling rapid business growth.
Solution
HKCS was selected as the end-to-end technology partner due to its experience in developing scalable digital platforms with secure architecture and robust automation.
HKCS proposed a custom-built VAS Platform that centralized service management, enhanced automation, and enabled multi-channel digital engagement.
Team Composition
- 1 Project Manager
- 1 Lead Business Analyst
- 2 Senior Angular Developers
- 2 Java Backend Developers
- 1 Senior QA Engineer