Value Assistance Services (VAS) Platform Delivered to a Startup in Just 3 Months

About Our Client

The client is a growing Indian startup aiming to deliver innovative Value Assistance Services (VAS) for enterprises and end-users — offering digital tools that enhance communication, engagement, and productivity.

Challenges

The client envisioned a unified platform to provide multiple value-added digital services such as subscription management, customer engagement, and digital assistance. However, their initial operations were disconnected and manual:

• Service activation and subscription management were handled through separate tools, causing delays and data mismatches.

• Customer interaction channels were limited, leading to poor engagement and user retention.

• Reporting and analytics were fragmented, making it difficult to measure performance.

• No centralized admin control existed to manage services, users, or partner integrations.

• Scalability and automation were key roadblocks in enabling rapid business growth.

Solution

HKCS was selected as the end-to-end technology partner due to its experience in developing scalable digital platforms with secure architecture and robust automation.

HKCS proposed a custom-built VAS Platform that centralized service management, enhanced automation, and enabled multi-channel digital engagement.

Team Composition

1 Project Manager

1 Lead Business Analyst

2 Senior Angular Developers

2 Java Backend Developers

1 Senior QA Engineer

Key Features Delivered

• VAS Management Dashboard: A unified console for managing all Value Assistance Services, user activities, and partner integrations.

• Subscription & Plan Management: Automated handling of user subscriptions, renewals, and plan activations with real-time tracking.

• User Assistance Module: Built-in tools allowing customers to raise queries, receive automated guidance, and get timely human support.

• Service Catalog & Configuration: Dynamic catalog for defining new VAS offerings, configurations, and pricing models.

• Reports & Analytics: Real-time dashboards offering insights into service usage, user growth, and operational performance.

• User Registration & Profile Setup: Simplified onboarding flow for users and partners with secure authentication and data collection.

Results

Within 3 months, HKCS delivered a fully functional and scalable VAS Platform, enabling the client to transition from manual processes to an automated, digital-first model offering:

• Centralized management of all digital value services

• Seamless user experience and faster service delivery

• Improved customer engagement and retention

• Enhanced operational visibility through data analytics

• Scalable foundation for future service expansion

Technologies Used

• Frontend: Angular (v12+), HTML5 / CSS3 / SCSS, TypeScript

• Backend: Java (Spring Boot), Spring Security, JPA

• Database: MongoDB

• APIs: REST APIs

• Authentication & Security: JWT (JSON Web Tokens), HTTPS & CORS Configuration

• Server: Nginx

• Infrastructure: GoDaddy

• Deployment & DevOps: Docker, Bitbucket Pipelines