CRM Services

Meeting All Your CRM Needs

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CRM services cover all stages of a CRM life cycle, from implementing a new solution to supporting and evolving an existing system. We work with companies at any stage of CRM adoption

 

Needs to Build a New CRM

CRM consulting

We analyze your existing CRM needs and processes to find out the optimal solution in terms of cost, functionality, and long term buisness value.

CRM implementation

We pick a fitting platform, customize it to your unique requirements, and set up integrations to connect the new solution to your IT ecosystem, including other software platforms.

Custom CRM development

If you require more than the regular CRM platforms can offer, we can fully develop a custom solution for you and integrate it with your existing corporate systems.

CRM migration

We can migrate your legacy CRM and all customer data to a new platform. We preserve data accuracy and ensure minimized buisness disruptions during the migration. The user training provided by our team will help your employees adopt the new system faster.

CRM testing

We verify your CRM's functiionality, integrations, performance useability and security. You get a clear understanding of the reasons why your CRM underperforms and recieve actionable instructions on how to fix it.

CRM support and evolution

We offer ongoing CRM maintenance to prevent issues with availability, data synchronization, security and more. Plus, whenever you need to add new CRM features or modify the current workflows, you can rely on us to implement the changes.

The Cost of Implementing a CRM Solution

Just as the requirements for CRM software range widely between businesses, so do the software costs. On average, CRM development may cost between $15,000 and $250,000.

From $15,000

A CRM with standard functionality and minimal customization, meant for about 10 users.

Up to $250,000

A heavily customized CRM with industry-specific functionality and advanced analytics features, meant for over 1,000 users in diverse roles.

Cost Calculator for CRM Services

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What to Expect After Tailored CRM Implementation

Faster sales cycles

Due to the automation of up to 30% of sales activities.

Lead volume growth

Due to unlimited multi-channel marketing campaigns that can be managed simultaneously.

Reduced customer service workload

Thanks to the effective self-service tools for customers.

Higher conversions and sales

Made possible by dynamic customer segmentation and relevant marketing offerings at each customer life cycle stage.

Higher customer retention and loyalty

Due to a personalized approach to each customer, enabled by a well- documented conversation and sales history.

Faster customer service

Due to intelligent workflow automation and instant access to comprehensive customer data.

Learning management systems

eLearning portals

Remote proctoring software

Learning content management systems

Mobile learning solutions

Knowledge management solutions

Key Features of e-Learning Software We Deliver

Learning content development and management

  • Multiple content types (e.g., text, images, video, audio, AR/VR).
  • Built-in content authoring (e.g., eLearning course development).
  • Learner-generated, third-party, and corporate content aggregation.
  • Reusable content and templates.
  • Content tagging and intelligent search.
  • Support of technical standards like SCORM, AICC, xAPI and LTI.
  • Compliance with corporate and industry-specific regulations like HIPAA, SOX, GLBA.

Learning process administration and delivery

  • Support of various types of learning (instructor-led online learning, blended learning, microlearning, self-paced learning, and more).
  • Automated enrollment to courses based on job roles, required skills, learning history, etc.
  • Learning event scheduling (e.g., trainings, workshops, exams)
  • Automated reminders and notifications (e.g., new courses, deadlines).
  • AI-driven personalized learning paths and content recommendations.
  • Performance assessment.
  • Online proctoring (e.g., tests, exams).
  • VR and AR simulators.

Social features

  • Learners’ profile pages.
  • Learning communities.
  • Discussion boards, chats and forums for learners.
  • Interactions with content via likes, shares, comments.
  • Gamification(scores, badges, leaderboards, levels, rewards).

Analytics and reporting

  • Learning history
  • Learners’ feedback gathering.
  • Content usage, user activity, and performance assessment dashboards
  • User regulatory compliance reporting.

Choose Your Service Option

Custom eLearning development

  • Learning needs analysis.
  • Defining a suitable type of an eLearning solution (LMS, LXP, eLearning portal), introducing an optimal functional scope.
  • Selecting a platform or a tech stack and an implementation methodology.
  • End-to-end eLearning software development.
  • Integration with the required systems.
  • Quality assurance.
  • Knowledge transfer and user training.
  • Post-implementation support and evolution.

Revamp of legacy learning software

  • Learning needs analysis
  • Redesign of learning processes.
  • Suggesting new eLearning functionality (e.g., course publishing workflows, gamification).
  • Cloud migration of an eLearning solution, if required.
  • Implementing and testing new eLearning features.
  • Implementing UX and UI improvements to the eLearning solution

Adding advanced functionality to your current eLearning solution

  • Defining learning processes to transform with innovative techs (AI, VR, AR, big data) and redesigning the learning processes accordingly.
  • A business case, including costs, risks, ROI or NPV.
  • Implementation, integration and testing of new features.
  • User training and support

Customization of an open-source eLearning platform

  • Eliciting eLearning requirements.
  • Advising on an optimal open-source platform.
  • Customizing an open-source eLearning platform. (e.g., to support complex content approval workflows, unique assessments).
  • eLearning solution testing.
  • User training and support.

Timeframes for Our eLearning Software Development Services

Pricing Models for eLearning Software Development

T&M with a cap

Used for midsize and big projects with unclear scope and agile development to react to the eLearning solution's user feedback and changing requirements.

Fixed-price

Used for small projects with a well-defined and stable scope. To reduce risks, the project can be divided into phases that are estimated separately.

Technologies We Use

Back-End Programming Languages

Front-end Programming Languages

Mobile Apps

Databases / data storages

Cloud databases, and storage

DevOps

CONTAINERIZATION

Let Our Developers Help You Reap These Benefits!

Reach out to HKCS’s team right NOW to get one step closer to improving your corporate learning with technology.

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