IT Support Services We Provide
Home > Services > IT Support
Scope of IT Components We Tackle
HKCS can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.
What You Get with IT Support Services
Multi-tier incident resolution pipeline:
- L1. A user support team.
- L2. A technical support team.
- A team of software engineers.
Detailed descriptions of the IT infrastructure and operating procedures:
- SOPs for ticket resolution, change and Incident management, CI/CD flows.
- Network maps.
- Configuration management database.
- Infrastructure improvement plan.
Self-service training materials for users:
- Knowledge base articles.
- FAQS.
- User manuals.
User satisfaction and adoption improvements:
- UX testing/monitoring.
- Surveys and user experience studies with CSAT improvement plans based on their
results.
Regular and transparent reporting:
Containerization and Deployment
Tools and platforms for packaging Java applications into containers and managing their deployment and orchestration in various environments.
• Docker
• Kubernetes